SI
$85,447 – $111,087
Via USAJOBS, the federal government’s official jobs site, retrieved November 3, 2026. You apply through the official announcement on USAJOBS.
What this role is
This role analyzes visitor service programs and operations at the National Museum of African American History and Culture, identifying improvements to training, procedures, and visitor experience through research and project coordination. It suits someone experienced in program evaluation, operational documentation, and visitor services who can synthesize data and lead cross-functional initiatives in a museum environment.
Our summary, not Smithsonian Institution’s wording. The full posting is on their site.
What they ask for
Required
- One year of specialized experience collecting, organizing, and analyzing visitor services program data
- Experience reviewing and improving training materials and standard operating procedures
- Experience implementing and maintaining systems for documenting and communicating program information
- Career or career-conditional federal status or eligibility
Nice to have
- Graduate education (three years toward Ph.D. or equivalent doctoral degree in a related field)
- Experience with emerging visitor services technologies and practices