TA
$160,000 – $230,000
Listed on Together AI’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role provides first-line technical support for customers deploying AI workloads on GPU clusters, requiring hands-on expertise in Kubernetes, HPC infrastructure, and distributed systems. It suits experienced SREs or DevOps engineers who want to move into customer-facing technical support while working a weekend shift schedule after an initial ramp-up period.
Our summary, not Together AI’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3+ years customer-facing technical support experience
- 1+ year supporting AI service or mission-critical API in SaaS
- SRE or DevOps background with Kubernetes
- Knowledge of AI, ML, GPU technologies and HPC integration
- Advanced infrastructure services knowledge (Kubernetes, SLURM, Ansible)
- Experience with HPC/SLURM cluster environments
- Familiarity with high-speed networking (InfiniBand, RDMA)
- Experience with distributed storage systems (Weka, NFS)
- Foundational compute cluster administration and security knowledge
- Complex technical troubleshooting ability
- Cross-functional collaboration skills
- Ownership mindset and willingness to learn
- Clear communication of technical concepts to non-technical stakeholders
- Ability to manage multiple priorities in dynamic environments