Senior Manager, Customer Support

San Francisco, CA · full time · Senior

$205,000 – $250,000

Listed on Crusoe’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Crusoe is seeking an experienced technical leader to build and manage their customer support engineering team for a cutting-edge AI infrastructure platform. The role combines hands-on technical depth with people leadership, requiring someone who can solve complex cloud and GPU compute issues while coaching a growing team of support engineers.

Our summary, not Crusoe’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

Bachelor's degree in Computer Science or related technical discipline, or equivalent experience
6+ years in Software Engineering, Technical Support Engineering, DevOps, Systems engineering, or similar highly technical customer-facing roles
2+ years in a leadership role within a high-growth environment
Deep understanding of cloud infrastructure, Kubernetes, GPU compute, AI/ML, and high-performance computing
Track record organizing and coordinating multiple teams on complex projects
Experience representing customer needs in engineering discussions
Expert leadership and stakeholder engagement skills
Fluent verbal and written communication
Experience in fast-paced, hypergrowth organizations
Experience working with global teams

Nice to have

Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning Specialty, AWS Data Analytics Specialty, AWS Solutions Architect Professional, AWS Developer Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, or System Administrator
Deep expertise in specific cloud platforms and services
Experience with automation tools and scripting languages
Demonstrated ability to mentor and onboard colleagues
Passion for sustainability and green technology