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$140,000 – $160,000
Listed on impact.com’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role builds AI-powered tools and platforms that help impact.com's customer operations teams work more efficiently, from integrating LLMs into support workflows to creating self-serve infrastructure for non-engineers to build their own agents. It's for someone who combines hands-on engineering rigor with a passion for applied AI and can translate business needs into production systems.
Our summary, not impact.com’s wording. The full posting is on their site.
Skills this role names
- Agentic Workflows
- CI/CD
- Freshdesk
- JavaScript
- LangChain
- LangGraph
- Python
- REST APIs
- Retrieval-Augmented Generation (RAG)
- TypeScript
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What they ask for
Required
- Build and maintain production applications and tools
- Work with REST APIs to integrate SaaS platforms
- Hands-on experience with LLM orchestration frameworks like LangChain or LangGraph
- Set up and run evaluations for LLM outputs
- Think in terms of platforms and reusable patterns
- Map complex operational workflows before building
- Collaborate across technical and non-technical teams
Nice to have
- Experience building custom apps or integrations for Freshdesk or similar ticketing systems
- Background working in Customer Support, Success, or Onboarding
- Experience integrating with knowledge base platforms like Gitbook
- Track record taking automation projects from concept to deployment in large organizations
- Experience building internal platforms or developer tools for self-service use
- Experience with monitoring and observability for AI systems in production