Listed on Cigna’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports customers with insurance policy inquiries, eligibility verification, and preauthorization requests through email and phone, while collaborating with internal teams to resolve issues. It suits someone with customer service experience in the insurance or benefits sector who can handle complex policy information and manage escalated complaints with empathy.
Our summary, not Cigna’s wording. The full posting is on their site.
What they ask for
Required
- Tertiary education graduate
- 5+ years customer service experience
- IIQE Paper 1 and 2 or equivalent qualification
- Eligible for Insurance Authority license registration
- Fluent in English, Cantonese, and Mandarin
- Shift and weekend flexibility
Nice to have
- Insurance industry experience
- Employee Benefits or Group Operations Hotline experience
- Medical terminology knowledge
- Insurance coverage and preauthorization process knowledge