$80,000 – $100,000
Listed on Smarsh’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This customer success manager role focuses on relationship management and retention for Smarsh's largest enterprise customers, handling contract renewals, identifying expansion opportunities, and serving as the primary point of contact for strategic accounts. The position suits someone who thrives on building long-term partnerships, navigating complex customer needs across multiple departments, and driving account growth while ensuring compliance and satisfaction.
Our summary, not Smarsh’s wording. The full posting is on their site.
What they ask for
Required
- Manage customer relationships and drive account retention
- Process renewals and identify uplift opportunities
- Handle contract negotiations and commercial terms
- Escalate and resolve customer issues internally
- Track action items and follow up on customer requests