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Senior Manager, Customer Success (Healthcare)

Tonal

US, Remote · Remote · Senior

$133,000 – $177,000

Listed on Tonal’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is a commercial leadership role managing Tonal's relationships with healthcare and clinical partners, aimed at someone with clinical credentials who has moved into business development or account management. The person will personally manage strategic healthcare accounts while building the processes and team to scale the business across physical therapy clinics, hospital systems, and performance medicine practices.

Our summary, not Tonal’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Licensed Physical Therapist or Doctor of Chiropractic
  • 5+ years healthcare or performance field experience in outpatient environments
  • 5+ years leading customer success, account management, commercial operations, or clinical implementation teams
  • Proven experience building systems and processes from early stage
  • Demonstrated transition from clinical practice into commercial work with quota or account portfolio ownership
  • Metric-driven approach to proving ROI

Nice to have

  • Experience with reimbursement pathway evaluation
  • Background in hybrid clinical-wellness business models
  • Familiarity with land-and-expand strategies in healthcare
  • Experience scaling customer success teams

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