R
$161,000 – $212,000
Listed on Replit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Replit seeks an experienced operations leader to build and scale their disputes and chargebacks program from the ground up. This role blends hands-on case management with strategic systems design, working across engineering, legal, and finance to handle payment disputes at scale.
Our summary, not Replit’s wording. The full posting is on their site.
What they ask for
Required
- 6+ years owning disputes and chargebacks operations, preferably building the function from scratch
- Deep knowledge of card network dispute rules, reason codes, and compelling-evidence frameworks
- Experience designing SOPs, playbooks, and workflows in support or operations
- Track record partnering with engineering teams on process automation
- Ability to operate both as hands-on executor and systems builder in a scaling environment
- Strong judgment in handling sensitive or ambiguous customer situations
- Skill translating policy and legal requirements into repeatable processes
- Strong written communication for high-stakes situations
- Cross-functional delivery track record
Nice to have
- Hands-on experience with Stripe dispute workflows and evidence submission
- Background in customer support, trust and safety, or support operations at a tech company
- Experience in high-growth or usage-based SaaS with volatile dispute patterns
- Familiarity with fraud detection tools and their relationship to disputes
- Experience managing outsourced or contract support teams