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Sr. Software Engineer (AI)

Pendo

New York, NY · Senior

$250,000 – $275,000

Listed on Pendo’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is a senior-level role building production AI systems and features for Pendo's product intelligence platform, suitable for experienced engineers who have shipped LLM-powered applications and thrive in building new products without clear precedents.

Our summary, not Pendo’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Hands-on experience building and shipping LLM-powered systems including RAG and agent orchestration
  • Strong system design fundamentals with ability to identify failure modes and make lasting tradeoffs
  • Experience owning technical quality and improving shared infrastructure
  • Expertise in model evaluation including designing evaluation suites and detecting hallucinations
  • Understanding of modern model architectures like transformers and diffusion models
  • Production AI experience including deployment, monitoring, and optimization for latency, cost, and reliability
  • Full-stack capabilities across backend and frontend
  • Exceptional communication of complex technical decisions to technical and non-technical audiences
  • Product thinking and judgment about what should be built

Nice to have

  • Experience fine-tuning foundation models and clear reasoning about when to fine-tune versus prompt
  • Knowledge of AI safety, guardrail frameworks, and responsible deployment
  • Experience building agentic or multi-step reasoning systems
  • Background in SaaS or product analytics environments
  • Prior experience launching new teams or product areas

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