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NVIDIA

Senior RMA Customer Experience Manager

NVIDIA

Santa Clara, CA · Senior

$136,000 – $212,750

Listed on NVIDIA’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A customer experience manager overseeing replacement part fulfillment and RMA case resolution for a hardware company. This role suits operations-focused professionals with supply chain expertise who excel at coordinating across manufacturing, quality, and customer teams to resolve technical issues under strict service agreements.

Our summary, not NVIDIA’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Bachelor's degree in Quality Assurance, Business Administration, Engineering, Supply Chain Management or related field, or equivalent experience
  • 12+ years in relevant experience
  • Analytical and problem-solving capability
  • Ability to create clear metrics, graphs and data visualizations
  • Customer-centric approach
  • Excellent presentation skills
  • Strong written and verbal communication
  • Cross-functional collaboration across production, repair, quality and account teams

Nice to have

  • Knowledge of supply chain dynamics, inventory management and case management applications

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