$48,381 – $62,896
Via USAJOBS, the federal government’s official jobs site, retrieved October 28, 2026. You apply through the official announcement on USAJOBS.
What this role is
A Medical Support Assistant coordinates patient appointments and manages administrative processes within a VA Community Care department, handling scheduling, data entry, and communication between patients, providers, and external care agencies. This role suits detail-oriented individuals who can work independently, manage multiple priorities, and interact professionally with patients and healthcare teams in a fast-paced clinical environment.
Our summary, not Veterans Health Administration’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- U.S. citizenship or eligibility for non-citizen appointment
- High school diploma or equivalent
- Proficiency in spoken and written English
- One year equivalent experience at GS-4 level or demonstrated knowledge of medical terminology and scheduling
- Ability to operate computerized scheduling and health record systems
- Ability to schedule medical appointments in clinical settings
- Ability to work independently
- Ability to communicate effectively with patients, providers, and staff in person, electronically, and by telephone
- Customer service skills and ability to identify and resolve customer concerns
Nice to have
- Experience using multiple computer programs
- Medical appointment coordination and scheduling experience
- Knowledge of basic medical terminology