MP
$210,000 – $260,000
Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Anthropic is building a new escalations function and seeking an experienced manager to launch and run it. This role monitors social media for brand and product issues, triages them in real time, briefs executives and comms teams, and creates incident reports—suited to someone with deep social analytics expertise and unflappable judgment.
Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.
What they ask for
Required
- 6+ years in social analytics, escalations management, customer support, or related operations role
- Deep knowledge of social landscape and hands-on experience with social listening tools
- Excellent judgment under pressure and instinct for issue spread
- Sharp written communication
- Ability to coordinate and influence across functions without positional authority
- Pattern-detection mindset
- Comfort with ambiguity and bias toward action
- Bachelor's degree or equivalent
Nice to have
- Experience at consumer or developer platform