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Strategic Partner

InstaLily

San Francisco, CA · full time · Senior

$150,000 – $180,000

Listed on InstaLily’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A Strategic Partner owns post-pilot enterprise customer relationships at an AI infrastructure company, driving expansion by identifying new use cases and guiding customers through operational transformation. This role suits someone with 7-10 years of enterprise SaaS customer success or consulting experience who has grown accounts through strategic engagement and thrives on direct customer impact.

Our summary, not InstaLily’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 7-10 years of customer success, strategic account management, or consulting experience at enterprise SaaS scale-ups or top-tier consulting firms
  • Track record of expanding client engagements through new use case identification or deeper deployment
  • Experience delivering for clients through difficult situations and pushback
  • Structural thinking and project management skills
  • Clear, concise communication in writing and with executives
  • Comfort operating in operational and enterprise industries (industrial distribution, manufacturing, automotive, healthcare)
  • In-person availability 5 days per week in New York or San Francisco office

Nice to have

  • Industry-specific experience in industrial, manufacturing, or healthcare verticals
  • Serious personal use of AI tools and interest in AI agent transformation

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