C
$45 – $51 / hour
Listed on CAA’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a senior technical support leadership role overseeing service delivery and end-user support operations for internal technology teams at an entertainment agency. It suits someone with strong communication and troubleshooting skills who can manage incident resolution, mentor junior staff, and maintain service standards for demanding clients including executives.
Our summary, not CAA’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3+ years leading projects or others through influence
- 5+ years service delivery experience
- Strong written and verbal communication skills
- Windows 10 and 11 proficiency
- macOS proficiency
- Microsoft Office expertise
- iOS device troubleshooting expertise
- Conference systems troubleshooting
- Lenovo laptop troubleshooting
- HP printer troubleshooting
- Ticketing system experience
- Remote support tools experience
- Problem-solving and critical thinking
- Customer service orientation
- Ability to mentor support staff
- M365 knowledge and experience
- Microsoft Exchange knowledge and experience
- Azure AD knowledge and experience
- Cisco IP phone systems experience
- Cisco Unified CM administration experience
- Cisco Unity Connection administration experience
- JAMF experience for Mac administration and deployment
Nice to have
- A+ certification
- Network+ certification
- Microsoft product certifications
- ITIL Foundation certification