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Content Implementation Manager, Gainsight

AlphaSense

Remote - United States · Remote · full time

$99,200 – $124,000

Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role owns the design, build, and maintenance of automated playbooks and alerting workflows in Gainsight CSP that drive customer lifecycle marketing campaigns and handoffs to sales and success teams. It suits someone with deep platform expertise who enjoys translating business logic into reliable, scalable automation and establishing standards that let others build on top of them.

Our summary, not AlphaSense’s wording. The full posting is on their site.

What they ask for

Required

  • 5+ years building playbooks, rules, and workflows in Gainsight CSP
  • Experience designing alerting or handoff logic between marketing and human teams
  • Systems-thinking mindset with ability to build for scale
  • Partnership experience with RevOps or CS Ops on data models and integrations
  • Rigorous QA and documentation practices
  • Clear communication of technical issues to non-technical stakeholders
  • Cross-functional project management and prioritization

Nice to have

  • Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks
  • B2B SaaS experience
  • Customer marketing, customer success, or RevOps background

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