VA
Lead Medical Support Assistant - Clinical Contact Center
Veterans Health AdministrationNew Orleans, LA · Management
$50,460 – $65,599
Via USAJOBS, the federal government’s official jobs site, retrieved October 28, 2026. You apply through the official announcement on USAJOBS.
What this role is
A leadership role in a VA medical center's telephone and messaging contact center, managing Medical Support Assistants who handle veteran appointment scheduling and care access across multiple clinics. This role suits someone with healthcare administrative experience who can organize staff workflow, train employees, and resolve scheduling conflicts in a fast-paced veteran healthcare environment.
Our summary, not Veterans Health Administration’s wording. The full posting is on their site.
What they ask for
Required
- U.S. citizenship
- High school diploma or GED
- Proficiency in spoken and written English
- One year of experience at GS-06 grade level or equivalent Medical Support Assistant Advanced role
- Advanced knowledge of medical terminology and clinical flow processes
- Skill in communicating with interdisciplinary care teams
- Ability to organize work, set priorities, and delegate tasks
- Ability to provide staff development and training
- Ability to manage workflow and staffing requirements
Nice to have
- Current VHA employee eligible for grandfathering provision