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$160,000 – $180,000
Listed on Sentry’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead Sentry's technical support engineering team, managing engineers who help developers troubleshoot SDK issues and production incidents while owning the strategy for AI-assisted support systems. This hands-on management role combines people leadership with direct customer engagement and requires the ability to debug complex technical problems while driving systemic improvements across the support organization.
Our summary, not Sentry’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years in technical support, support engineering, or SaaS/developer tools software engineering
- 3+ years managing technical support engineers with hiring and team growth experience
- Able to read and debug code in Python, JavaScript/TypeScript, Java, or Ruby across frontend, backend, and infrastructure
- Understanding of distributed systems, APIs, and observability tools
- Experience running AI or automation in a support organization
- Track record of using support data to drive product and process improvements
- Clear written communication with customers, executives, and engineers
Nice to have
- Experience at a developer tools or observability company
- Former software engineer background
- Managed teams across multiple time zones
- Open source contributor or maintainer