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Biogen

Director, US Omnichannel/Digital Engagement

Biogen

Cambridge, MA · Director

$199,000 – $274,000

Listed on Biogen’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role leads omnichannel and digital strategy for pharmaceutical brand launches at Biogen, translating business objectives into AI-powered customer journeys across healthcare provider and patient channels. It suits experienced digital strategists in pharma who can balance strategic vision with operational execution and partner effectively across cross-functional teams.

Our summary, not Biogen’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 10+ years in omnichannel/digital engagement within pharmaceutical or biotech
  • Proven experience leading brand launch strategies using decision engines
  • End-to-end ownership of omnichannel campaign planning, execution, and performance
  • Understanding of AI-driven next-best-action frameworks and personalization engines
  • Ability to translate brand strategy into customer experiences across HCP and patient segments
  • Experience translating strategies into business requirements for operations and IT teams
  • Cross-functional collaboration across media, operations, analytics, IT, regulatory, and field teams
  • Customer journey mapping and experience design expertise
  • Analytics-driven optimization and interpretation of performance data

Nice to have

  • MBA
  • Experience with specific MarTech ecosystems
  • Knowledge of emerging patient/HCP engagement channels
  • Familiarity with healthcare privacy and regulatory requirements

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