Customer Success Manager - SAP Next Gen Academy for Customer Success - UK (Hybrid)

Middlesex, GB, TW14 8HD · full time · Junior

Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A structured program designed for early-career professionals to develop into customer success managers, combining classroom learning with field mentoring to guide enterprise customers through their digital transformation journey. This role suits people with 2-3 years of customer-facing experience who are eager to deepen their understanding of SAP's cloud solutions and build careers in customer engagement.

Our summary, not SAP’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

2–3 years of experience supporting customers and driving business transformation in consulting or account management
Proven ability to deliver strategic guidance and solutions that drive customer success
Cooperative and productive approach to working relationships internally and externally
Strong ability to quickly learn new concepts and adapt to changing environments
Understanding of AI fundamentals, uses, and ethics
Strong business acumen with knowledge of business processes and/or industries
Proficiency in English to engage with global and local networks
Strong problem-solving, project management, and creative thinking skills
Emotional intelligence and cultural awareness that support inclusive teamwork

Nice to have

Knowledge in SAP Finance & Spend Management areas such as accounting, procurement, and supplier management
Knowledge of e-commerce, sales, customer service, and marketing processes in the Customer Experience domain