Skip to main content
CareerApp
CNA Financial

Client Services Manager - Middle Market/Construction

CNA Financial

Mid

$54,000 – $103,000

Listed on CNA Financial’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role manages client relationships and claim service delivery for a major insurance carrier's middle-market and construction accounts, serving as the primary contact between the company, brokers, agents, and policyholders. It suits someone with claims or insurance operations experience who can balance client engagement with underwriting collaboration and strategic account management.

Our summary, not CNA Financial’s wording. The full posting is on their site.

What they ask for

Required

  • Bachelor's degree or equivalent work experience
  • 5–8 years of claims, third-party administration, or insurance operations experience
  • Strong knowledge of claims systems, reporting systems, pricing models, and statutory requirements
  • Strong insurance industry knowledge in specialty areas
  • Problem-solving and task prioritization
  • Interpersonal and relationship-building skills
  • Written and verbal communication skills
  • Presentation and negotiation skills
  • Collaborative influence and self-direction

Nice to have

  • Claim management experience
  • Professional certifications such as CPCU, ARM, or AIC

Turn on analytics and we load Google Analytics: Google gets the pages you open and what you do here — searches, jobs you view, jobs you apply to — and sets its own cookies. Leave it off and the only cookies we set are your login, your theme, and this answer. Accept All also records a yes to advertising, which nothing uses yet. Privacy Policy.