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Intuit

Retail Operations Manager, TurboTax - Phoenix Metro Area

Intuit

Scottsdale, AZ · full time · Mid

Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Lead a TurboTax retail tax preparation center in the Phoenix area, managing a team of tax professionals and customer service staff while driving store performance and community engagement. This role suits experienced retail or service leaders who are comfortable with tax knowledge and want to combine people management with direct customer impact.

Our summary, not Intuit’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • 3+ years retail management or service industry leadership
  • people management experience
  • track record managing KPIs and operational benchmarks
  • ability to handle escalated customer complaints
  • tax knowledge to support customer filings and guide tax professionals

Nice to have

  • extensive prior tax return preparation experience
  • EA, CPA, or attorney credential with tax background

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