MT
$75,000 – $85,000
Listed on Metropolis Technologies’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages key client relationships and logistics operations for an airline baggage repatriation service, requiring a blend of account management, operational oversight, and vendor coordination. It suits experienced customer success professionals from hospitality or airlines who can translate complex data into insights and advocate for process improvements.
Our summary, not Metropolis Technologies’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years customer success or account management experience
- Experience in hospitality or airline industry
- Relationship management and presentation skills for senior audiences
- Data analytics and AI familiarity in logistics or account management
- Excellent written and verbal communication
- Handle multiple priorities simultaneously
- Operational tracking systems proficiency
- Ability to manage high-value client escalations
Nice to have
- Experience with AI tools to transform static workflows
- Vendor management background