IS
$64,543 – $114,413
Via USAJOBS, the federal government’s official jobs site, retrieved November 1, 2026. You apply through the official announcement on USAJOBS.
What this role is
This role supports telephone system operations and staffing coordination for a federal revenue collection center, managing schedules, monitoring system performance, and ensuring adequate telephone coverage. It suits someone with customer service or systems experience who can handle scheduling complexities and communicate effectively with management.
Our summary, not Internal Revenue Service’s wording. The full posting is on their site.
What they ask for
Required
- 1 year of specialized experience at GS-07 level (for GS-09 posting) or GS-09 level (for GS-11 posting)
- Knowledge of computerized ACD telephone system operation
- Experience with work processes, programs, functions and error trends
- Experience with oral and written communications
- Experience with automated systems and controls
Nice to have
- Two years of progressive graduate education (for GS-09)
- Three years of progressive graduate education (for GS-11)
- Master's degree in any field
- Related law degree (LL.B., J.D., or LL.M.)