A
Listed on A-dec’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role provides multi-channel technical support for dental practice management software, diagnosing and resolving connectivity and configuration issues for SaaS platforms. It suits someone with 3+ years in technical support who understands cloud services, mobile platforms, and network technologies, and wants to bridge customer needs with product development teams.
Our summary, not A-dec’s wording. The full posting is on their site.
Skills this role names
- Apple iOS
- Dynamic Host Configuration Protocol (DHCP)
- Linux
- macOS
- Microsoft Windows
- MQTT
- Postman
- Python
- TypeScript
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What they ask for
Required
- 3+ years in technical or software support, preferably Tier 2 level
- Advanced verbal and written communication skills
- Advanced understanding of network technologies and protocols
- Expertise with iOS and Android platforms
- Proficiency with Linux, macOS, and Windows
- Knowledge of wireless network configuration
- Familiarity with CRM systems, ticketing platforms, and remote support tools
Nice to have
- Training or certification in software QA
- Training or certification in IT support
- Experience supporting SaaS platforms or cloud-based applications
- Experience with Python and TypeScript for API interactions
- Experience supporting IoT systems using MQTT
- Background in dental or medical device software
- Coursework towards associate or bachelor's degree in a technical field