$19 – $22 / hour
Listed on Cambia Health Solutions’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Cambia is hiring temporary remote customer service representatives to handle incoming calls for health insurance members, answering questions about benefits, claims and eligibility while advocating for callers and resolving complex issues. This role suits people with call center or customer-facing service experience who can multitask under pressure, communicate clearly with empathy, and work independently or as part of a team.
Our summary, not Cambia Health Solutions’s wording. The full posting is on their site.
What they ask for
Required
- High school diploma or equivalent
- 6 months customer service call center experience, OR 6 months customer service in insurance/retail/banking/healthcare with extensive customer contact, OR equivalent education and experience combination
- Proficient PC skills and ability to navigate multiple applications during calls
- Ability to apply mathematical concepts and calculations
- Excellent multitasking under pressure
- Resilience and patience in challenging situations
- Clear, concise and empathetic communication
- Proactive problem-solving and insightful questioning
- Sound decision-making in fast-paced environment
- Willingness to learn and adapt to product and regulatory changes
- Comfortable collaborating and working independently
- Handle sensitive and confidential information with discretion
- High-speed wired internet connection (minimum 10 Mb download, 5 Mb upload)
- Private, distraction-free workspace
- Access to personal mobile device for Multi-Factor Authentication
Nice to have
- Knowledge of medical terminology and coding
- Experience with AI tools and technologies