Skill

Telephone Skills

Customer Support and Service

Telephone skills refer to the ability to communicate professionally and effectively over the phone, including proper etiquette, active listening, clear articulation, and handling calls such as customer inquiries, complaints, or sales pitches. This skill is essential in roles like customer service, receptionist work, sales, and administrative support. It involves managing tone of voice, hold and transfer procedures, and de-escalating difficult conversations without the benefit of visual cues.

Open roles requiring Telephone Skills (0)

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• Active Listening
• Customer Service