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Contact Center Specialist

Contact Center AI Specialists manage and optimize AI-driven customer service tools like Salesforce Agentforce within contact centers, configuring automation and tuning AI agents to handle customer interactions effectively. The role bridges technical implementation and operational needs, requiring collaboration across teams to deploy AI systems while maintaining service quality and managing the balance between automated and human-handled customer interactions. The position suits individuals with applied AI experience who can understand both the technical capabilities of AI platforms and the practical requirements of customer service operations.

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