S
$225,000 – $250,000
Listed on StubHub’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead StubHub's global customer service operations as a director overseeing managers and agents across multiple continents, driving strategic improvements to customer satisfaction and operational metrics while managing organizational culture and change. This role suits experienced operations leaders who excel at building high-performing teams, making data-driven decisions, and thriving in fast-paced environments.
Our summary, not StubHub’s wording. The full posting is on their site.
What they ask for
Required
- 10+ years operations leadership experience
- Lead large-scale global operations teams (300K+ contacts/month)
- Strategic leadership and organizational design capability
- Change management and transformation experience
- Data-driven decision making
- Performance management and KPI tracking
- Advanced communication skills (verbal and written)
- Problem-solving and decisive decision-making
- Ability to coach and develop senior leadership
- Customer-focused mindset
Nice to have
- Customer service industry experience
- Experience with workforce management tools and platforms
- International operations exposure