Sr. Manager, Customer Success Analytics (Remote)

USA - Remote · Remote · full time · Senior

$145,000 – $220,000

Listed on CrowdStrike’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Lead a cybersecurity company's customer success analytics function as a senior manager, building data architecture and mentoring teams to transform customer metrics into strategic business insights. This role suits experienced analytics leaders comfortable navigating large-scale SaaS organizations who can bridge technical depth with executive communication.

Our summary, not CrowdStrike’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

10+ years in Business Intelligence or Analytics with customer success domain expertise and leadership roles in high-growth B2B SaaS
Deep understanding of SaaS metrics (ARR, NRR, GRR, Churn, CLV)
Proficiency in data architecture and engineering oversight including Snowflake, BigQuery, ETL/ELT
SQL proficiency for querying and ad hoc analysis
Advanced experience with BI tools like Tableau and CRM Analytics
Executive communication skills with track record influencing VP-level stakeholders
Ability to lead organizational change and drive cross-functional alignment on KPIs
Bachelor's degree in related discipline (Informatics, Computer Science, Economics, or Business)

Nice to have

Experience in analytics at a B2B security company
Experience creating training materials and designing analytics enablement strategy
Master's degree