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$62 – $68 / hour
Listed on Notion’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages the experience and workflows around bug reporting and feature requests at Notion, serving as a bridge between customers and product teams to improve how quality issues are tracked, prioritized, and resolved. It suits someone who enjoys solving operational problems with data, collaborating across engineering and support functions, and building scalable processes that help a large user base.
Our summary, not Notion’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3-5 years in customer support operations, product operations, technical support, or customer experience
- Experience working with engineers, product managers, and customer-facing teams
- Ability to solve ambiguous problems and use data to build consensus
- Experience tracking and analyzing operational metrics against KPIs and service goals
- Demonstrated experience leveraging AI to streamline cross-functional programs
Nice to have
- Notion product expertise
- Project Management Professional (PMP) certification or equivalent
- SQL or data querying experience
- Contribution to product development at a software company