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Listed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads strategy and architecture for enterprise contact center customers on Sprinklr's platform, advising senior stakeholders on omnichannel service design, automation, and AI-driven transformation. It suits experienced solution consultants and contact center architects who want to shape large-scale customer experience programs and mentor delivery teams.
Our summary, not Sprinklr’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years in managed services, CCaaS, solution consulting, or customer service technology transformation
- Deep expertise in Sprinklr CCaaS including digital, voice, omnichannel, automation, and AI
- Strong contact center architecture knowledge including IVR, routing, automation, case orchestration, and governance
- Understanding of telephony and cloud contact center technologies (VoIP, SIP, CTI, ACD)
- Experience leading API, CRM, telephony, and enterprise workflow integrations
- Ability to translate business challenges into scalable technical solutions and transformation roadmaps
- Strong executive communication and stakeholder management capabilities
Nice to have
- Enterprise transformation program leadership experience
- Advanced AI-led service transformation and automation strategy expertise
- Social and digital engagement ecosystem experience
- CCaaS certifications (Genesys, Cisco, or Avaya)