N
$136,000 – $160,000
Listed on Notion’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the design and maintenance of Notion's internal customer support knowledge base, ensuring support teams can quickly find accurate information as the product scales. It suits someone experienced in knowledge management systems who can balance information architecture, content governance, and AI-assisted tools while coordinating across product, legal, and support teams.
Our summary, not Notion’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- End-to-end ownership of a knowledge system or knowledge management program
- Design and scale information architecture with governance models
- Build durable processes for content creation, review, and maintenance across multiple contributors
- Establish and enforce quality standards and content freshness programs
- Cross-functional coordination with CX, Product, Engineering, and Legal teams
Nice to have
- Experience optimizing knowledge systems for AI retrieval
- Familiarity with content automation and AI-assisted QA tools
- Background in support readiness or launch coordination
- Experience with modular, reusable content design patterns