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Senior Customer Success Manager - CCaaS

Sprinklr

Brasil - Remote · Remote · Senior

Listed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role partners with enterprise marketing teams to maximize their value from Sprinklr's marketing and social platform, combining product expertise with strategic advising to drive adoption and ROI. It suits experienced MarTech professionals who excel at translating business goals into platform configurations and building relationships across complex customer organizations.

Our summary, not Sprinklr’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 6+ years in MarTech, AdTech, or digital media consulting
  • Fluency in Spanish and English (verbal and written)
  • Deep experience in campaign setup, media planning, or brand marketing strategy
  • Understanding of omnichannel marketing strategy and platform analytics
  • Ability to configure and optimize workspace and tagging structures
  • Executive-level presentation and stakeholder management skills
  • Data fluency with telemetry, product usage, and marketing KPIs

Nice to have

  • Prior experience implementing or scaling Sprinklr or similar platforms
  • Deep familiarity with social ad platforms and social listening taxonomy
  • Experience leading digital transformation projects or global rollouts
  • PMP, Agile, or relevant certification
  • Fluency in campaign lifecycle management tools
  • Experience advising CMOs and Digital Transformation leaders

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