OS
$100,000 – $130,000
Listed on Obsidian Securty’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads technical escalations and builds AI-powered automation for a SaaS security support team at a rapidly growing company. It suits someone with strong hands-on support experience who enjoys both solving complex problems and turning those solutions into systems that scale.
Our summary, not Obsidian Securty’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Hands-on technical support or support engineering experience with B2B SaaS products
- Deep knowledge of APIs, authentication, identity, logs, telemetry, integrations, and debugging
- Experience building or tuning automation, agentic systems, or LLM-based support tooling
- Ability to convert one-off escalations into repeatable, automatable solutions
- Comfort working with ambiguity in a rebuilding support function
Nice to have
- Python or other scripting/coding ability with API-level debugging
- Experience with LLM frameworks, agents, or retrieval-augmented generation
- Familiarity with identity provider and SaaS administrative APIs like Microsoft Graph, Entra, or comparable SaaS security platforms