A
Listed on Accenture’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Senior manager overseeing end-to-end delivery of infrastructure and cloud services for Accenture clients, with focus on SLA management, AIOps implementation, and driving service improvement through automation and data-driven insights. Suited for experienced delivery leaders comfortable with complex stakeholder management and emerging AI-driven operations tools.
Our summary, not Accenture’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- Experience in Service Delivery within infrastructure and cloud environments
- Strong understanding of IT Managed Services frameworks
- Hands-on experience with AIOps tools such as Dynatrace and ServiceNow
- Familiarity with observability tools
- Experience in stakeholder and client management
- Understanding of data protection, compliance, and security controls
- Satisfactory BPSS and SC security clearance with 5 years continuous UK address history
Nice to have
- Experience in Agile Delivery, Project management, DevOps, FinOps
- Customer-facing experience and ability to manage customer expectations
- Good understanding of Service Management Principals such as ITIL V4 and ISO 20k alignment
- Experience with AI Ops tools, frameworks, and implementation strategies
- Knowledge of AI-enabled automation and monitoring solutions
- Awareness of Site Reliability Engineering principles and practices
- Culture of learning and completing relevant training and certifications