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Customer Engineer

Modal

New York, NY · Mid

$150,000 – $220,000

Listed on Modal’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Modal is hiring a systems engineer to combine deep technical expertise in AI/ML and infrastructure with customer-facing support, splitting time between directly helping customers troubleshoot demanding workloads and building fixes and automation that benefit the entire platform.

Our summary, not Modal’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • Deep expertise in either low-level infrastructure or AI/ML
  • Operating systems, file systems, networking, or cluster management experience
  • AI/ML training, inference optimization, or ML infrastructure experience
  • Ability to communicate technical issues clearly to customers and internally

Nice to have

  • Open source contributions
  • Technical writing or content creation experience

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