OS
$165,000 – $199,000
Listed on Obsidian Securty’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads Obsidian Security's customer support transformation by building automation and AI-driven systems to resolve issues without proportional headcount growth. It suits operators with proven experience operationalizing agentic AI or advanced automation in technical support environments, particularly in security or SaaS products.
Our summary, not Obsidian Securty’s wording. The full posting is on their site.
What they ask for
Required
- Demonstrated track record operationalizing agentic AI or automation in technical support with measurable outcomes
- Systems and engineering orientation with comfort using APIs, integrations, data pipelines, and LLM-based tooling
- Experience supporting technical B2B SaaS products
- Fluency in support economics and cost-to-serve metrics
- Ability to own and execute the technical support roadmap end-to-end
Nice to have
- Engineering or technical individual contributor background
- Direct experience building or integrating LLM and agent frameworks
- Hands-on support engineering experience in security or infrastructure products