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Senior Customer Success Manager

Postscript

Remote · Remote · full time · Senior

$100,000 – $117,000

Listed on Postscript’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role manages success for Postscript's largest e-commerce customers, acting as a strategic advisor to help them maximize SMS marketing ROI and drive growth. It suits someone with 4+ years in SaaS or e-commerce customer success who enjoys building trusted relationships and translating customer needs into product improvements.

Our summary, not Postscript’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 4+ years customer success or account management in SaaS, marketing, or e-commerce technology
  • Strong technical aptitude and ability to navigate complex tools and AI-powered workflows
  • Understanding of e-commerce businesses and marketing strategies
  • Excellent problem-solving and follow-through
  • Outstanding written and verbal communication skills

Nice to have

  • 1+ years sales or account management experience
  • E-commerce industry experience
  • Knowledge of emerging e-commerce and marketing trends

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