Lead Customer Success Manager - CCaaS

United States - Texas - Remote · Remote · full time · Senior

$134,000 – $223,000

Listed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is a senior customer success leadership role managing strategic relationships with enterprise customers using Sprinklr's customer experience platform. The position suits experienced professionals who excel at program management, can translate complex technology into business value, and thrive in consultative, executive-facing environments.

Our summary, not Sprinklr’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

6+ years in customer success, technical account management, technology consulting, or solutions development
Demonstrated experience managing large-scale programs across enterprise customers
Ability to analyze usage data and KPIs to identify improvement opportunities
Program management experience overseeing cross-functional teams
Ability to explain technical concepts in business terms and influence at all organizational levels
Bachelor's degree or equivalent relevant experience
Willingness to travel 25-50% and work onsite at customer's Dallas office 3-4 days/week

Nice to have

Experience with marketing automation or contact center digital transformation
Knowledge of emerging technologies and AI solutions
Project Management Professional certification (PMP, PMI-PMP, LSS)
Local to Dallas preferred