MP
$210,000 – $260,000
Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a founding program manager role for a new escalations function at Anthropic, responsible for monitoring social media, triaging high-stakes user issues, coordinating incident response across teams, and improving processes. It suits someone with deep experience running incidents and escalations at consumer or developer platforms who can communicate clearly under pressure and spot patterns across problems.
Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.
What they ask for
Required
- 6+ years in community operations, trust & safety, escalations, customer support escalations, or related front-line operations role
- Direct hands-on experience running incidents or escalations
- Excellent judgment under pressure
- Sharp written communication skills
- Ability to coordinate across functions and influence without positional authority
- Familiarity with how issues spread across public social platforms
- Pattern-detection mindset
- Comfort with ambiguity and bias toward action
- Bachelor's degree or equivalent combination of education, training, and experience
Nice to have
- Experience at a consumer or developer platform
- Social listening tooling experience