F
$176,000 – $264,000
Listed on F5’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead F5's global end-user services organization across service desk, desktop support, and executive assistance, transforming the function from reactive troubleshooting to AI-driven proactive support. This role suits an experienced IT operations leader comfortable building and managing distributed teams across multiple time zones while partnering with senior executives.
Our summary, not F5’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years IT operations experience
- 5+ years senior leadership managing global End User Services or Employee Experience teams
- Experience supporting 7,000+ employees across multiple regions (AMER, EMEA, APCJ)
- 24/7 follow-the-sun support model experience
- Leadership across cultures and time zones
- Advanced ServiceNow experience including automation and reporting
- Use operational data and service metrics to drive decisions
- Translate operational insights for executive audiences
Nice to have
- Bachelor's or Master's degree in Information Systems or equivalent
- Strategic vision for exceptional employee experiences
- Cross-cultural communication and negotiation expertise
- Comfort in fast-paced, globally distributed environments
- Commitment to continuous improvement and operational excellence