$250,000 – $300,000
Listed on Kong Company’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Kong seeks a strategic leader to build a scaled, digital-first customer success operation serving their commercial customer base globally. The role combines team leadership with the design of automated customer journeys, AI-powered support tools, and data-driven retention strategies to serve thousands of customers efficiently while maintaining personalized engagement.
Our summary, not Kong Company’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years in Customer Success, Account Management, or Professional Services in SaaS or Infrastructure
- 5+ years leading and scaling high-performing teams in global or remote settings
- Experience building automated customer journeys and using CS platforms for scale
- Data-driven approach to retention strategy and financial forecasting
- Design and execute one-to-many customer success models
Nice to have
- Experience leading Technical Account Managers or Technical CSM functions
- Familiarity with API management, microservices, or cloud infrastructure