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Technical Support Engineer (Network)

Listed on F5’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is a Level 2 technical support role focused on troubleshooting F5 networking products for enterprise customers across Europe, the Middle East, and Africa. It suits someone with hands-on network infrastructure experience who enjoys solving complex technical problems and communicating with customers across different technical backgrounds.

Our summary, not F5’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

Level 2 support experience with enterprise customers in production environments
Hands-on experience with LAN/WAN operations including DNS, OpenSSL, and cryptography
UNIX or Linux system knowledge (e.g., Redhat)
VMware or equivalent hypervisor experience
Understanding of TCP/IP protocols and OSI model
Ability to use Wireshark for packet capture analysis
Detailed knowledge of DNS and HTTP protocols
Understanding of SSL/TLS handshakes
Network security experience including Web Application Security, AAA, VPN, DDoS, and firewalls
Fluent English including technical terminology
Ability to communicate technical concepts to customers with varying expertise
Strong analytical problem-solving skills

Nice to have

Experience or willingness to develop expertise in public or private cloud platforms (AWS, Microsoft, Google)
NGINX experience
Programming or scripting skills (JavaScript, Python, BASH, PERL, Node.JS)
Container technologies (Docker, OpenStack)
Container orchestration (Kubernetes)
Automation tools (Ansible, Git)
Fluency in languages other than English
Prior experience with F5 technologies