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Manager - Franchise Customer Onboarding & Partnerships NAM

Mastercard

O Fallon, MO · full time · Mid

$117,000 – $193,000

Listed on Mastercard’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Mastercard seeks an experienced manager to oversee customer onboarding, compliance, and partnerships for specialty merchants and service providers across North America. This role combines stakeholder management, regulatory oversight, and process improvement for a global payments company.

Our summary, not Mastercard’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Bachelor's degree
  • Strong understanding of payment scheme rules
  • Experience in compliance or fraud management
  • Familiarity with North American regulatory requirements for high-risk merchants
  • Knowledge of acquirer onboarding and customer due diligence practices
  • Ability to analyze transaction and program data
  • Strong verbal and written communication skills
  • Ability to travel 15%+ within NAM region
  • Required in office 3 days per week

Nice to have

  • Experience developing or delivering training materials on payment network standards
  • Prior experience in risk management functions
  • Results-driven with ability to identify opportunities for Mastercard services

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