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$197,000 – $246,000
Listed on Deepgram’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role offers a technical professional the chance to lead customer support at a Voice AI platform by solving complex problems, building automation, and influencing product improvements. It suits someone who combines engineering expertise with a passion for customer success and enjoys wearing multiple hats across support, implementation, and occasional sales engineering.
Our summary, not Deepgram’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3+ years in technical support, solutions engineering, or customer-facing technical roles
- Strong software engineering background with professional development experience in a modern programming language
- Experience developing automation solutions and improving technical processes
- Ability to troubleshoot complex technical issues in production environments
- Excellent written and verbal communication skills
- Based in Eastern or Pacific Time zone in the US
Nice to have
- Experience with speech recognition, NLP, or related AI technologies
- Knowledge of cloud platforms (AWS, GCP, Azure)
- Experience with containerization technologies (Docker, Kubernetes)
- Experience with API-first products and developer tools
- Background in support automation techniques and tools