$90,000 – $144,500
Listed on Visa Inc.’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports workforce management operations at a major payments company, analyzing contact center performance data and using specialized forecasting software to optimize staffing levels and scheduling. It suits someone with several years of operations or contact center planning experience who is comfortable with data analysis, stakeholder management, and working with workforce management platforms.
Our summary, not Visa Inc.’s wording. The full posting is on their site.
What they ask for
Required
- 5+ years of work experience with a Bachelor's degree, or 2+ years with an advanced degree, or a PhD
- Experience with workforce management scheduling software
- Experience with ACD reporting systems
- Strong analytical capabilities
- Staff planning and trend analysis experience
- PC skills including Excel
- Ability to work independently with minimal supervision
Nice to have
- 6+ years of work experience with a Bachelor's degree, or 4+ years with an advanced degree, or up to 3 years with a PhD
- Genesys software experience
- Fair Isaac's Falcon experience
- Adeptra experience
- Knowledge of operational tactical and strategic techniques for service level management
- Strong leadership and decision-making ability
- Proficiency in Microsoft Office beyond Excel