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Technical Support Engineer (4PM-12AM PST)

Sentry

San Francisco, CA · Remote · Mid

$100,000 – $120,000

Listed on Sentry’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Sentry seeks a technical support engineer to provide after-hours coverage for APAC customers while building automation and AI tooling to scale support operations. The role combines hands-on debugging of complex distributed systems with engineering work to develop autonomous resolution systems, suited for someone who enjoys both customer-facing problem-solving and backend infrastructure work.

Our summary, not Sentry’s wording. The full posting is on their site.

What they ask for

Required

  • 4+ years in technical support engineering, systems engineering, or software development
  • Mastery of Python, JavaScript, Java, or Ruby
  • Deep understanding of distributed systems, microservices, APIs
  • Ability to read and debug SDK source code
  • Understanding of LLM orchestration and AI system prompts
  • Exceptional communication of complex technical concepts

Nice to have

  • Active open-source contributor or GitHub presence
  • Prior experience as a full-time software developer
  • Familiarity with production SDK debugging

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