K
$150,000 – $170,000
Listed on Kustomer’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead product strategy and execution for Kustomer's conversational CRM platform, working across engineering, design, and business teams to build features that serve multiple user types and stakeholders. This role suits experienced product managers who thrive in ambiguous spaces, think customer-first, and want to drive impact through data-driven decisions in the customer service software space.
Our summary, not Kustomer’s wording. The full posting is on their site.
What they ask for
Required
- 5+ years product management experience
- Experience building platform products balancing multiple user needs
- Technical degree or equivalent professional experience
- Comfort working in ambiguous problem spaces and defining solutions
- Strong written and verbal communication skills
- Data-driven approach to goal-setting and success measurement
- Ownership mindset for large, complex projects
Nice to have
- Experience with AI tools like Cursor and Claude Code
- Domain knowledge of customer experience, support, or CRM
- Familiarity with GitHub