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Manager, Customer Success

Mastercard

Mid

Listed on Mastercard’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A regional customer success manager role focused on helping Mastercard Services customers maximize value from network products through strategic engagement and identifying expansion opportunities. This position suits experienced customer-facing professionals comfortable with payments or fintech ecosystems who can translate technical concepts into business outcomes.

Our summary, not Mastercard’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Understanding of payments technology or cybersecurity
  • Ability to translate complex technical capabilities into customer-centric solutions
  • Experience analyzing customer metrics and using data to drive customer success
  • Track record of identifying expansion opportunities within existing customer relationships
  • Comfortable working with cross-functional teams across product, sales, and technical functions

Nice to have

  • Knowledge of threat intelligence or risk management applications
  • Experience with Mastercard's specific product ecosystem
  • Fluency in Spanish and Portuguese in addition to English
  • Background working with large technology or financial services firms

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