# I can't log in

Troubleshooting · Updated July 30, 2026

Canonical page: https://career.thegoodapps.co/support/articles/cant-log-in

Password resets, two-factor lockouts, and browser issues.

## Forgotten password

Use [Forgot password](/forgot-password) — a reset link goes to your account email. The link is single-use and expires; request a fresh one if it's been a while.

## Two-factor problems

Codes are time-based: if your phone's clock drifts, codes fail — most authenticator apps have a "time sync" option. Lost the device entirely? [Open a ticket](/support/new) from your account email and we'll verify it's you.

## Google sign-in

If you originally signed up with Google, use **Sign in with Google** rather than a password.

## Browser gremlins

Login needs cookies enabled for career.thegoodapps.co. A private window is a quick way to rule out a stale session or an extension interfering.

Still stuck? Open a ticket: https://career.thegoodapps.co/support/new

## More in Troubleshooting

- [I didn't get my confirmation email](https://career.thegoodapps.co/support/articles/confirmation-email-missing)
- [My job listing disappeared or is hidden](https://career.thegoodapps.co/support/articles/listing-hidden)
- [Why can't I message or see someone?](https://career.thegoodapps.co/support/articles/cant-message-someone)

All support topics: https://career.thegoodapps.co/support